Carefree's Spa Water Problem Solver
  Use the table below to identify a water balance problem. For more information review the water balance section.

Click Here to learn more about troubleshooting water problems.
One of the keys to Carefree's customer satisfaction is education.   Between our after the sale “spa care” class and the water care information detailed here on our web site, Carefree provides you with what you need to know to best care for and enjoy your spa. Our "in-store" class covers such topics as chemical usage for water balance as well as daily, weekly and monthly maintenance instructions
 
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Problem Possible Cause Recommended Solution
CLOUDY WATER Improper Sanitation Add Chlorine/Bromine
  Suspended Particles Add Water Clarifier. Not to be used with Microclean™ Sundance® filtration
  Excessive Organics Shock Water
  Inefficient Filtration Clean Filter/Increase Timed Filtration
  Too High Total Dissolved Solids Drain and Refill
  Old Or Overused Water Drain and Refill
  pH too high Add pH Decreaser
EXCESSIVE FOAM Improper Sanitation Add Chlorine/Bromine
  Excessive Organics Shock Water
  Soap or Detergent in Spa Add Water Clarifier. Do not use with Microclean™ Sundance® filtration

Note:  Use the same bathing suit each time you are in the hot tub and then rinse the suit after each use.  Do not wash the bathing suit in detergent.   Detergents in the spa cause lots of foam. If foam does happen, use the anti-foam product as directed.  White foam is typically from bathing suit residue and brown foam is from a lack of shock.

  Inefficient Filtration Clean Filter
  Old Or Overused Water Drain and Refill
  Any or All of the Above Add a De-foamer
WATER ODOR Improper Sanitation Add Chlorine/Bromine
  Excessive Organics Shock Water
  Inefficient Filtration Clean Filter
  Suspended Particles Add Water Clarifier. Not to be used with Microclean™ Sundance® filtration
  pH too Low Add pH Increaser
HIGH pH Excessive Total Alkalinity Add pH Decreaser
  High Total Dissolved Solids Drain and Refill
LOW pH Improper Use of pH Decreaser Add in small increments
  Low Total Alkalinity Add Total Alkalinity Increaser
BROWN WATER pH too Low Add pH Increaser
  Organic Shock Water
  Inorganic Add Stain and Scale Control
STAINS Organic Shock Water
  Inorganic Add Stain and Scale Control
  pH Too Low Add pH Increaser
  pH Too High Add pH Decreaser
TUB RING Inefficient Filtration Clean Filter
  Excessive Organics Shock Water
COVER ODOR Improper Sanitation Shock, Bubble Tub w/Cover on for 10 minutes
USER ODOR Improper Sanitation Shock: All Bathers Shower After Use